Book your appointment online
Online booking is temporarily unavailable. Email us or call — we're happy to help in English.
How it works
Email us your service request and preferred time slot — we confirm within 24 business hours. Prefer to talk it through? Call us and we'll arrange everything.
Opening hours
Monday–Friday: 8:30–12:00 / 14:00–18:00
Saturday: by appointment (used-car handover)
56 Avenue Célestin Sieur, 16700 Ruffec
What happens after you book
Your request lands with the workshop team, not a call centre. We check parts availability first — genuine Ford and Motorcraft references for Ford models — then confirm the slot and the expected duration. If something unexpected turns up once the car is on the ramp, work stops and we call you with a clear explanation and an itemised price before continuing. That rule has not changed since 1966.
For jobs that need a specific part, we order it before your appointment so the car is not immobilised twice. Diagnostics are carried out with Bosch KTS and Actia equipment on all makes.
Common questions
How far in advance should I book a service?
For a standard service or MOT-preparation check, two to three working days is usually enough. Garage Musset confirms every email request within 24 business hours, and workshop hours are Monday to Friday, 8:30–12:00 and 14:00–18:00.
Can I wait at the garage during the service?
Yes. The workshop was fully rebuilt in 2023 and has a customer waiting area. For longer jobs we will tell you the expected time when we confirm the appointment, so you can plan around it.
What should I bring to the appointment?
Your registration document (carte grise) and, if you have it, the service book. For Ford vehicles Garage Musset can also pull the official Ford service record (DSR) digitally — we have been an official Ford agent since 1986.
Do you provide breakdown assistance if my car won't start?
Yes. Garage Musset runs a 24/7 breakdown and towing service, every day of the year, for all makes. Call +33 5 45 31 06 31 and follow the emergency option.